SourceOne is passionate about plain language writing, modern single-source authoring techniques, task automation and efficiency via our documentation frameworks.
We have implemented and honed these documentation infrastructure techniques since the late 1990's in diverse organisations such as NZ government agencies and defence, as well as large international and upcoming NZ software development companies.
What we do differently
Most organisations are not aware of the latest techniques for content creation and maintenance and rely on document-centric solutions such as Microsoft Office. As a result, they find it difficult to keep their content up to date, much less innovate or have the flexibility to publish content to evolving audience requirements or automate.
Research by Gartner, Inc and the Aberdeen Group have shown that organisations with documentation pressures perform better when they use plain English techniques and implement a single-source, reusable topic-based documentation infrastructure. Some of these third party research whitepapers are available upon request.
Implementing documentation best practices is what we do.
Our documentation infrastructures and processes are tailored to organisation requirements, stale and duplicated content is removed. We write authoritative, reusable content in repositories that are shared among multiple outputs and can deliver content and change more rapidly with fewer resources by implementing automation.
Documentation in a SourceOne infrastructure is designed to rapidly adapt to changes in requirements and are highly robust in the face of traditional infrastructure outages.
Changing inefficient mindsets is what we do.
By implementing training and documentation for plain language writing, a style guide and modern single-source documentation framework with automation, organisations can sustainably inform their customers clearly, concisely, and on time.
Making technical writers agile is what we do.
What we don't do
SourceOne are not marketing copywriters, graphic designers, video editors, testers or trainers. These roles are outside the scope of the SourceOne services offered, although our consultants may be comfortable with minor examples of these types of tasks on a case-by-case basis. These are specialist skills that should have dedicated staff, even if only in part-time roles. Local marketing and design schools are a great resource for finding suitable up-and-coming personnel who deserve their first start in the workplace. We are keen to see new talent succeed in these kind of roles.
Note: Effective documentation processes can help to identify bugs in products, processes and services. Our experts will report identified issues back to the client's testers, developers and/or management. This incidental testing of functionality by SourceOne should only ever be seen as the last line of defence, and not a substitute for rigorous prior testing by dedicated personnel using professional tools and techniques.
Estimates and quotes for any scope of work are based on the expectation that client products and services are relatively stable and bug-free.
Contact us for an initial informal discussion and advice about how we can tailor our services to your requirements.