3. Content Maintenance and Outsourcing
After the previous engagement steps are completed, your organisation will have been provided with a highly efficient documentation infrastructure and fully documented supporting procedures and custom style guide for technical writers.
With the SourceOne way, documentation production need never lag again.
We can then train and mentor your own technical writing staff over a week or two to easily maintain and grow your content efficiently. Future staff handovers become much easier too, due to the fully documented procedures and included style guide.
Alternatively, your content can be outsourced to SourceOne on long or short-term contracts to manage ongoing documentation workloads. Our consultants are already experienced and trained to work with the single-source, plain-language techniques and automation.
Note that the cost of outsourcing the maintenance of documentation should be weighed up with the actual benefits of doing so. Typically documentation workloads can be very light between major revisions and additions, especially using the much more efficient SourceOne documentation infrastructure. Often full-time roles for small organisations are not required, and outsourcing also removes additional payroll costs, holiday and sick leave entitlements, and ongoing training requirements, etc.
In short, outsourcing your documentation maintenance is typically less expensive than that of a permanent in-house role and you gain the flexibility of only paying for variable workloads.
Depending on circumstances, we also find that documentation production in a typical SourceOne infrastructure can be performed just as efficiently from the client location (i.e. within the Wellington region) or remotely via cloud and/or VPN solutions from anywhere in the world (or with some in-house meetings).